Org Expert Usage Data
The Org Expert answers questions about your org in the web portal and, if you set it up, in Salesforce through Agentforce. This page explains what aprity records about that usage.
aprity does not currently offer an Org Expert analytics dashboard in the portal or in Salesforce. An older Org Expert Insights component may still be listed in Lightning App Builder with a [DEPRECATED] label: it no longer works, and you should not add it to a page.
What is recorded
For each question, aprity records:
- the question and the first part of the answer, after removing personal data patterns such as email addresses, phone numbers, bank account and card numbers;
- the channel (for example the web portal or Agentforce), the response time and the date;
- an anonymous identifier for the user, never their name or email.
aprity uses this to measure usage and to find where the documentation does not answer questions well. It is stored in your aprity environment, like the rest of your data. See Data Residency and Privacy.
Answer ratings
Under each answer in the portal, readers can mark it Useful or Not useful. Ratings help aprity spot weak answers and gaps in the documentation.
To correct the documentation itself, readers should use Human corrections on the documentation page concerned: a correction is taken into account by the next analysis, a rating is not.
Switching recording off
Recording of questions and answers is on by default. To switch it off for your tenant, contact contact@aprity.ai. Once it is off, aprity keeps only technical information (channel, response time, date), without the question or the answer.
Your usage against your plan
The Org Expert is included in Intelligence (500 questions per month) and the Trial (20 questions for the whole trial). See Quotas and Limits.