Contact Support
Open a support ticket in the web portal
The fastest way to reach the aprity team is a support ticket in the web portal:
- Sign in to your aprity web portal.
- Open your account menu and click Support.
- Click New ticket.
- Fill in:
- Subject -- your request in one sentence.
- Description -- the context, the steps you followed and what you expected.
- Category -- Question, Bug or Feature request.
- Notification email -- where aprity notifies you when your ticket gets an answer.
- Click Create the ticket.
The aprity team replies in the ticket and by email, typically within one business day. You can follow each ticket's status (New, In progress, Answered, Closed), reply in the ticket, and close it once your problem is solved.
The number of tickets you can open depends on your plan:
| Plan | Tickets |
|---|---|
| Documentation | 10 per month |
| Intelligence | 20 per month |
| Trial | 5 for the whole trial |
Email
If you cannot sign in to the portal (for example during setup, before your first analysis), write to contact@aprity.ai.
For questions about plans, pricing or partnerships, write to contact@aprity.ai.
What to include
| Information | Where to find it |
|---|---|
| Organization ID | Salesforce Setup > Company Information > Organization ID |
| Analysis identifier | On the analysis card in the Analyses menu of the aprity app, or in the address of a portal page (scanId=…) |
| Error message | The exact text of the message, or a screenshot |
| Steps to reproduce | What you did, in order, before the problem appeared |
| Page link | For a documentation problem, the link to the portal page concerned |
For a problem with an analysis, always include its identifier: it lets the team look at exactly what happened.
If a documentation page says something wrong about your org, you can also correct it directly on the page in the web portal. Your team's corrections are listed under Human corrections. See Submit Feedback.
Before you contact support
- Troubleshooting -- common problems and their solutions.
- Getting Started -- setup guides.
- Glossary -- aprity terms.