Contact Support
If you need help with aprity, there are several ways to reach the support team.
Support channels
Email
Send an email to support@aprity.ai. This is the primary support channel and is monitored during business hours (CET timezone).
In-app feedback
Use the Feedback feature directly within the aprity Salesforce app:
- Open the aprity app in your Salesforce org.
- Click the Feedback button (available on most screens).
- Describe your issue or suggestion.
- Submit the form.
The in-app feedback automatically includes your Org ID and tenant context, which helps the support team investigate faster.
Sales inquiries
For questions about Enterprise plans, custom pricing, or partnerships, contact sales@aprity.ai.
What to include in your support request
To help the support team resolve your issue quickly, include the following information:
| Information | Where to find it |
|---|---|
| Org ID | Salesforce Setup > Company Information > Organization Id |
| Scan ID | aprity app > Scan History > click on the scan > Scan ID field |
| Error message | The exact text of any error dialog or message |
| Steps to reproduce | A numbered list of what you did before the error occurred |
| Screenshots | If applicable, screenshots of the error or unexpected behavior |
Including the Scan ID is especially important for issues related to documentation generation. It allows the support team to look up the exact processing state and logs for your scan.
Response times
| Channel | Typical response time |
|---|---|
| Within 1 business day | |
| In-app feedback | Within 1 business day |
Enterprise customers with SLA agreements may have shorter guaranteed response times. Refer to your contract for details.
Before contacting support
You may find a faster answer in the help center:
- Troubleshooting -- Common issues and solutions.
- Getting Started -- Setup and configuration guides.
- Glossary -- Definitions of aprity-specific terms.