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Shared Portal Link Does Not Open

A link to a portal page looks like this:

https://<your-organization>.app.aprity.ai/scans?scanId=...&pageId=...

It points to one page (pageId) in one documentation version (scanId). If you land on "Page not found. Select a page from the sidebar." or on the documentation home, one of the causes below applies.

The page does not exist in that version​

The object, rule or process was removed from the org, or left the scope of the analysis. The link cannot resolve.

Fix: use the search (Ctrl+K or ⌘K) to find the equivalent page in the latest version.

The version is no longer available​

Versions are kept according to your plan's retention: 12 months on Documentation, without limit on Intelligence, 1 month on Trial. A link to an older version stops working.

Fix: open the latest version and navigate to the same page.

The address before .app.aprity.ai must be your organization's portal. A link from another aprity portal (for example a sandbox portal when you only have access to production) does not work for you.

Fix: check the address, or ask the sender for a link to your portal.

Some chat tools break long links or remove part of the address. If the link ends abruptly or has no pageId, ask the sender to paste it again, for example inside a code block.

Tips for sharing​

  • Links are fine for day-to-day collaboration: a ticket, an email, a chat thread.
  • For long-term references, remember that a link points to a specific version. Newer versions are published as the org changes.
  • On the Intelligence plan, you can publish the documentation to Salesforce Knowledge.

Still not working?​

Contact aprity support with the full link (in a code block) and the message you see.