Analysis Refused or Quota Reached
Every aprity plan sets limits on analyses and on AI assistant usage. When you reach a limit, aprity refuses the request and tells you why. Nothing already produced is deleted.
Analysis limits
All plans allow one analysis per week, with at least 168 hours (7 days) between two analyses of the same org. The Trial also allows 2 analyses in total.
The aprity app in Salesforce shows these messages when you click New Analysis:
| Message | What it means | What to do |
|---|---|---|
| "You've recently launched an analysis. Please wait until ... before starting a new one (minimum interval: 168 hours)." | Less than 7 days since the last analysis. | Wait until the date shown. |
| "You've reached your weekly limit of 1 analyses. Try again in a few days or contact support to raise the cap." | This week's analysis is already used. | Wait, or contact aprity if you need an exception. |
| "You've used all 2 analyses included in your trial. ..." | Trial only: both trial analyses are used. | Choose a paid plan. See Trial Expired. |
| "You've reached the 3-object documentation limit for your trial. Already documented: ..." | Trial only: the trial documents at most 3 objects in total, across all its analyses. | Choose objects you already documented, or choose a paid plan to document the whole org. |
| "Your free trial has ended. ..." | The 14-day trial is over. | See Trial Expired. |
If an analysis failed because of a problem on the aprity side and you cannot start a new one, contact aprity support.
AI assistant quotas
AI assistants are included in the Intelligence and Trial plans. On Intelligence, quotas are monthly and reset on the 1st of the month. On Trial, quotas cover the whole trial and do not reset.
| Assistant | Intelligence (per month) | Trial (whole trial) |
|---|---|---|
| Org Expert questions | 500 | 20 |
| On-demand documentation requests | 30 | 3 |
| Story Agent credits | 100 | 6 (about two story generations) |
| MCP tool calls (AI clients such as ChatGPT or Claude) | 2,000 | 25 |
The Documentation plan does not include AI assistants.
What you see when a quota is used up:
- On-demand documentation: "You have used your 30 requests this month". Documents already generated stay available. A request that fails is not deducted from your quota.
- Story Agent: the credit counter (Credits this month) reaches zero and new generations are refused.
- Org Expert: new questions are refused until the quota resets.
- MCP: your AI client receives "MCP tool-call quota reached for this plan."
Support tickets
Each plan includes a number of support tickets: 10 per month on Documentation, 20 per month on Intelligence, 5 for the whole Trial. When the quota is reached, the portal shows "Ticket quota reached. Please try again later or contact your aprity advisor." See Contact Support for other ways to reach aprity.
Need more?
- To change plans, see Upgrade Paths.
- For all limits by plan, see Quotas and Limits.