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Registration Fails

Registration is the first step after installing the aprity managed package. If registration fails, there are a few common causes and solutions.

Common causes​

Invalid activation code​

The activation code you entered does not match any code in the aprity system.

Solutions:

  • Double-check the activation code for typos. Codes are case-sensitive.
  • Ensure you are copying the full code without leading or trailing spaces.
  • Confirm the code was issued by aprity and has not expired.
tip

Activation codes are provided during your onboarding process or when you purchase a plan. If you do not have one, contact your account manager or reach out to support@aprity.ai.

Network connectivity issues​

The registration request cannot reach the aprity backend service.

Solutions:

  • Verify that your Salesforce org can make outbound HTTPS calls to *.aprity.ai.
  • Check that the Remote Site Settings for aprity are active in your Salesforce org (Setup > Remote Site Settings).
  • If your org is behind a firewall or proxy, ensure that outbound traffic to api.aprity.ai on port 443 is allowed.

Organization already registered​

Your Salesforce org has already been registered with aprity, either by you or another administrator.

Solutions:

  • Open the aprity app in your Salesforce org and check if it is already connected.
  • If another administrator registered the org, coordinate with them to share access.
  • If you need to re-register (for example, after a sandbox refresh), contact support@aprity.ai to reset the registration.
caution

Each Salesforce org can only be registered once per aprity tenant. Attempting to register the same org a second time will result in an error.

Still not working?​

If none of the above resolves your issue:

  1. Note the exact error message displayed in the aprity app.
  2. Check the browser developer console for additional error details.
  3. Contact support at support@aprity.ai with your Org ID, the error message, and the steps you followed.