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"Service Starting Up" or "Service Unavailable"

The aprity app in Salesforce calls the aprity service. When the service does not answer, the app shows one of two messages.

"Service Starting Up"​

The aprity service is temporarily unavailable. It may be starting up — retrying automatically...

The aprity service can take a short moment to start after a period without activity. The app retries by itself: up to 3 times, 10 seconds apart. In most cases the page loads during these retries.

You do not need to do anything. Wait for the retries to finish.

"Service Unavailable"​

Service still unavailable. Please try again later.

The automatic retries did not succeed. Click Retry Now, or reload the page after a few minutes.

If the message does not go away​

  1. Wait a few minutes and retry. The service can take longer to answer right after an update.
  2. Check your network rules. If your company filters outbound traffic from Salesforce, allow HTTPS calls to api.aprity.ai. The package installs a Remote Site Setting named FR_Aprity_API for this address: check that it is active in Setup > Security > Remote Site Settings.
  3. Try the web portal. If the portal loads but the Salesforce app does not, the problem is probably between your Salesforce org and aprity (network rules, Remote Site Setting).

Contact support​

Contact aprity support if the message stays for more than a few minutes. Include:

  • Your Salesforce Org ID (Setup > Company Information).
  • The time the error appeared, with your time zone.
  • The page of the aprity app you were on.