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Story Agent — Activation code expired

You generated an activation code (APRT-XXXX-XXXX) from the aprity managed app's Connectors tab to link a tracker (Jira Cloud, Azure DevOps, Slack), and either :

  • You did not paste it into the tracker within 30 minutes, or
  • The tracker panel reports "code expired" even though the code looks recent.

Why this happens​

Activation codes for tracker integrations are short-lived by design :

  • Validity window : 30 minutes from the moment you click Generate.
  • Single use : once redeemed on the tracker side, the code is invalidated. You cannot redeem the same code twice (this is what prevents code leaks from authorizing two different trackers).
  • Tenant-scoped : the code authorizes a specific aprity tenant. Codes generated on one tenant cannot be redeemed on another.

If you generated the code in advance ("for tomorrow's setup session"), or copied it into a chat / email that delayed the paste, the 30-minute window may have elapsed.

Fix​

Generate a fresh code -- there is no concept of extending an existing code.

Jira Cloud​

  1. Open Salesforce and navigate to the aprity app.
  2. Go to the Connectors tab.
  3. Locate the Jira Cloud card and click Generate New Code.
  4. A fresh code appears in the format APRT-XXXX-XXXX. Use it within 30 minutes.
  5. Continue with Jira Cloud — Story Agent setup from Step 3 (paste the code into Aprity Configuration).

Azure DevOps​

  1. Open Salesforce and navigate to the aprity app.
  2. Go to the Connectors tab.
  3. Locate the Azure DevOps card and click Generate New Code.
  4. A fresh code appears in the format APRT-XXXX-XXXX. Use it within 30 minutes.
  5. Continue with Azure DevOps — Story Agent setup from the Paste the activation code step.

Slack​

  1. Open Salesforce and navigate to the aprity app.
  2. Go to the Connectors tab.
  3. Locate the Slack card and click Generate New Code.
  4. A fresh code appears in the format APRT-XXXX-XXXX. Use it within 30 minutes.
  5. Continue with Slack — Story Agent setup from the Paste the activation code step.

Best practices to avoid expiry​

  • Generate the code right before you paste it. Don't generate ahead of time and store it in a doc or chat.
  • Have the tracker side ready first. Install the Forge app / Marketplace extension / Slack app, navigate to the Aprity Configuration page, and confirm the paste field is visible -- then come back to aprity and generate the code.
  • Use a separate browser tab for Salesforce and the tracker, so you can paste with one keystroke.
  • Codes are case-insensitive but otherwise must be pasted verbatim, including the dashes.

What if I see "code expired" with a code I just generated ?​

If the code visibly expires within seconds of being generated, the most likely causes are :

  • Clock drift -- your laptop or the Salesforce sandbox you are using has a significant clock skew. Restart your machine and re-sync NTP.
  • Cached panel -- you are looking at a stale Aprity Configuration page in the tracker. Hard-refresh the tracker tab (Ctrl + Shift + R or Cmd + Shift + R).
  • Disconnected aprity backend -- very rare, transient issue. Wait one minute and re-generate.

If the issue persists, contact support@aprity.ai with your aprity tenant id and the tracker you are trying to connect.

Verify after the fix​

After a successful paste, the tracker panel switches to Connected to Aprity (Jira / ADO) or the Slack app reports a successful bind. From there, follow the rest of the per-tracker setup guide to start generating stories.

For anything else, contact support@aprity.ai.